John Forbes

As Solid Snake is about to undergo another sneaking mission, he gets a call on his Codec. Expecting Otacon, he proceeds to answer and explains that he's about to start the mission. However, the caller is actually revealed to be Hideo Kojima, who requests Snake's help as he fears his project had been leaked. He then proceeds to explain the development process alongside a narrator, also using some game footage.

In a department store in a town not far from Silent Hill, Heather goes to purchase an item commissioned by her father. After the initial meeting/clash with Douglas, a private investigator (who has some important revelations about the girl's past), Heather runs away, leaving the building. As soon as he returns, however, there no longer seems to be a living soul: instead of the normal buzz present in a shopping centre, now only a dark silence can be heard, broken only by her footsteps and the distant cries of terrible creatures lurking in the darkness. [A documentary about the making of the 2003 video game Silent Hill 3.]

James Sunderland is an ordinary man who received a very cryptic letter written by his wife Mary Shepherd, despite her death three years earlier. Seeking an explanation for this inexplicable letter, James drives to Silent Hill using his car. However, when he reaches Nathan Avenue, he notices that the place is abandoned. He leaves his car and heads into town. [A documentary about the making of the 2001 video game "Silent Hill 2".]